Remember the BBC’s recent botched attempt to produce an entertaining program about chemistry?
I wasn’t satisfied with whinging about it in cyberspace, so I also complained directly to the BBC.
Here’s their reply.
Thank you for contacting us about ‘James May’s Things You Need to Know’ broadcast on BBC Two on 17 September.
Your concerns were brought to the attention of the BBC Commissioning Executive responsible for this programme and we’re very grateful to you and to the others who contacted us to highlight the errors we made.
We do not wish to make excuses but we feel you deserve an explanation as to how the errors occurred. We used a chemistry professor as a consultant on the programme who checked over scripts and supplied formulas and visual plans to the programme animators. However, the animators were not as focused on the accuracy of rendering the formulas and images they had been given and we did not get the consultant to double check the pictures once the programme had been completed – a real mistake which we will not be making again.
We have now corrected the film wherever relevant throughout so that it will be accurate for future broadcasts.
That seems like a pretty reasonable response to me. Good to know they listen to complaints and do something about it.